Terms and Conditions

Welcome to Cablity. These Terms and Conditions ("Terms") govern your use of our website, services, and all related interactions between you and Cablity. By accessing our website or utilizing our services, you agree to comply with and be bound by these Terms. Please read them carefully before proceeding.

If you do not agree with any of the Terms outlined below, please do not use our services or this website.

1. Definitions

Cablity: our company, an authorized dealer providing intermediary services between consumers and third-party service providers, including but not limited to internet, cellular, streaming, and bundled services.
User, you, or your: any person or entity accessing our website or using our services.
Services: support or execution services provided by Cablity, including but not limited to setting up new connections, plan upgrades, account cancellations, bill payments, and related support.
Third-Party Service Providers: external companies and service providers with whom Cablity partners to offer their services to customers.

2. Scope of Services

Cablity offers execution services on behalf of third-party service providers. We assist with tasks such as new connection setup, billing assistance, account upgrades, and other support-related activities. While we facilitate these services, the actual delivery of internet, streaming, or cellular services is provided by third-party providers.

Cablity is not responsible for the quality, uptime, or reliability of services delivered by third-party providers. All service-related issues, outages, or quality concerns should be addressed directly with the relevant provider.

3. Account Responsibilities

Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account. Cablity will not be liable for any losses resulting from unauthorized use.
Accurate Information: You agree to provide correct and up-to-date billing and contact details. Providing false or incorrect information may result in suspension or termination of your account.

4. Payments and Fees

Execution Fees: Cablity charges fees for administrative services such as connection setup, plan changes, and account management. These fees will be disclosed before you confirm a request.
Third-Party Billing: Charges billed by third-party providers are outside of Cablity’s control and must be paid directly to the provider according to their terms.

5. Service Requests

Service Execution: We make reasonable efforts to fulfill requests promptly, but completion may depend on third-party provider timelines.
Cancellations: You must notify us immediately to cancel a request. Cancellations are accepted only if the request has not yet been processed. Refer to our Refund Policy for details.

6. Limitations of Liability

Third-Party Provider Failures: Cablity is not responsible for disruptions or quality issues from third-party providers.
Accuracy of Information: While we strive for accuracy, we do not guarantee that all website content is error-free.
Service Delays: We are not liable for delays caused by technical issues, third-party schedules, or force majeure events.

7. Use of the Website

Prohibited Activities: You may not use our website for unlawful acts, including hacking, spreading malware, or committing fraud.
Intellectual Property: All site content is the property of Cablity or its licensors. Reuse or redistribution is prohibited without permission.

8. Privacy Policy

Use of Cablity's website and services is subject to our Privacy Policy, which describes how we collect, use, and protect your data.

9. Modifications to Terms

Cablity may update these Terms at any time without notice. Updated terms will be posted here and take effect immediately. Please review them regularly.

10. Termination

We reserve the right to terminate your account or service access for violations of these Terms, fraud, or failure to pay applicable fees.